At Arts Insight we are committed to protecting your personal information and being clear about what we do with it.
We are dedicated to using your personal information in accordance with all relevant laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.
How Arts Insight may obtain your personal information
What information we collect
How we will use that information
Who we share your information with
Your choices regarding your information we hold
How do we obtain your personal information?
We collect information in the following ways:
When you give it to us directly
You may give us your information in order to sign up for one of our events, when you contact us to ask about our activities, to tell us your story, order products and services from us, seek assistance, (e.g. by emailing us regarding our grants scheme), make a donation to us, fundraise on our behalf, or otherwise give us personal information.
When you give permission to other parties to share it with us
Your information may be shared with us by independent event organisers. These independent third parties will only do so when you have indicated that you wish to support Arts Insight with your consent.
When your information is available publicly or from other external sources
We may combine information that we already have about you with information available publicly or information available from external sources in order to gain a better understanding of you and to improve our fundraising methods, products and services. Such information could be for example, socio-demographic and lifestyle information and information about previous donations you have made.
The information we get from other external sources may depend on your privacy settings or the responses you give, so you should regularly check them. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.
What information do we collect?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health or personal circumstances.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership. We would only collect sensitive personal information where there is a clear need to do so such as participation in a challenge event, to ascertain what services are relevant to you or to cater other services and support to you. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.
How do we use your information?
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
We use your personal information to give you the information, support, services, or products you ask for.
We use your information to gain a full understanding of your situation, so we can develop and offer you the best possible personalised services.
We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information look into, and respond to, complaints, legal claims or other issues.We use your personal information to claim Gift Aid on your donations.
We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.
We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us. Occasionally, we may include information from partner organisations or organisations who support us in these communications.
Our forms have clear marketing preference questions and we include information on how you can say no to such marketing.
You can let us know if you would prefer not to receive these communications at any time by emailing email@example.com
Who do we share your information with?
We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf and associated. This includes organisations who fundraise on our behalf.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Arts Insight cannot guarantee the security of any information you transmit to us and you do so at your own risk.
The Arts Insight website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.
If you're 16 or under
If you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information on our websites.
Accessing and updating your personal information
You can request access to any information we hold about you by contacting us via email firstname.lastname@example.org. Equally, please let us know of any changes to your personal information.
You can also let us know if you would no longer like to receive fundraising communications from us or if you would prefer us not to profile you for the purposes of targeting or tailoring our fundraising efforts, by emailing email@example.com.